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Communication problems result in awkward misunderstandings, therefore we should be careful when choosing a car taking into account its category. Categories such as «economic», «standard», «complete», etc. are never applied to the same cars in the different agencies. Every company has its own criteria to classify their cars. So if you have rented a «standard» car and you have been pleased by its price and by the features it offered, probably when you call another agency to get a car, you ask one of the same category. When you go to pick it up, two things can happen: 1) You can be disappointed in the car poor quality; or 2) You can be pleased by the model offered but you can be shocked by the price. This happens since you cannot book a car choosing a category that you have used in another company or in the same one but a long time ago. Categories are highly variable: from company to company, through time and even among the different branches of the same agencies. That is why when you make a car reservation of a given category by phone, you may get a car of an inferior quality to the one you expect because you would never consider that car as, let say for example, «standard»; or maybe, you may get a high quality car but the price does not conform to that category, for example: «economic».

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Car rental agencies have different ways to classify cars but that does not mean they do not consider the same variables. That is to say, criteria may change from one company to the other as regards, for example, if the power lock doors and the automatic window lift are enough reasons to put the vehicle in a higher category as opposed to the model without these facilities: it may happen one company agrees with it and another do not. But, anyway, it is true that all companies consider these features (power lock doors and automatic window lift) as variable to modify a category. It may happen that they do not work for themselves or may be they do; however, all agencies consider these points as factors that have a certain influence on the classification of vehicles.

The objective aspects most outstanding for the car classification are: firstly, and most important, size. Secondly, luxury. Thirdly, model. And finally, the features the car has. This order is taken into account when making car classification. Due to this, when you rent a car by phone you should ask for its exact features. Ask for the size, model, etc. will give you an idea of the car you are asking. Do not let them show you the cars according to its category, or demand they explain to you the criteria they use to classify their cars.

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